We’re excited to welcome you back to the club! We have been researching all that we can do to keep you safe: we have consulted with doctors, hospital maintenance companies, and commercial cleaning experts to create great solutions to ensure a safe and healthy space for our members and team members. While we have great procedures in place currently based on CDC and local guidelines, please understand this will continue to evolve and adapt over time as we progress through each phase of reopening — we welcome your feedback throughout this process so we can continue to make improvements.

We will continue to update this webpage as more information becomes available, so please check back often.

Please complete this health waiver BEFORE returning to the club. Sign up for Email Club Alerts


Face coverings are required indoors during all activities according to the Wisconsin & local government guidelines, for more details and exceptions please review the Executive Order.

Based on the increased number of cases of COVID-19 in the state of Wisconsin and the fact that asymptomatic people without masks can spread the virus, Elite has made the decision effective 11/18/20 that ALL members in the common areas will be required to properly wear a mask for everyone’s protection.

If you would like to continue to exercise without a mask, you will be required to reserve a private pod or a studio to allow for a solo workout. We require masks entering and leaving the club, in the locker rooms when not showering, in the fitness center, on the basketball court, during indoor group exercise classes, on the pool decks but not while swimming, in the lobbies and hallways, and in any other shared spaces throughout the club where social distancing of more than 6 feet is not possible.

We understand that you may have an exemption from a medical professional, but the risk of you being an asymptomatic carrier of COVID-19 is a concern if you are walking through areas of the club or exercising without a mask in the general workout areas.

All of our staff and members’ health is very important to us. We are working tirelessly to ensure safety, cleanliness, and health for all. Thanks for your understanding and compliance.


These are recommended hours for those at high-risk (over 50 or with a medical condition). For those who are not at high risk, kindly avoid coming to the clubs during these times so that our higher-risk members can feel comfortable and safe working out.

Brookfield, West Brookfield, Mequon, River Glen
Monday-Friday 8:00 a.m. – 9:00 a.m.

North Shore
Monday-Friday 2:00 p.m. – 3:00 p.m.

Saturday & Sunday 7:00 a.m. – 8:00 a.m.


We welcome everyone to come to the club unless you are experiencing the following:

  • Signs of a fever or a measured temperature of 100.3 degrees or greater within the past 24 hours.
  • Cough or trouble breathing within the past 24 hours.
  • Have had close contact with an individual diagnosed with COVID-19.
  • Have been asked to self-isolate or quarantine by my doctor or a local public health official.

Research has shown that gyms pose no additional risk to members for catching COVID-19

A large-scale academic study has concluded that there is “no threat of increased COVID-19 spread” at fitness facilities, even when intensive training takes place.

A team of researchers at the University of Oslo, led by professor Michael Bretthauer, investigated SARS-CoV-2 transmission (the virus responsible for COVID-19) – and whether it was attributable to gyms.

“Our trial showed no virus transmission or increase in COVID-19 disease that was related to the opening of gym facilities,” said Bretthauer.

Read the full article on Health Club Management

Additional statistics regarding the safety of health clubs:

  • Out of 49.4 million visits to gyms nation-wide over 3 months, only 1,155 cases have been confirmed. That’s an infection rate of 0.0023%, which is over 500x less than the current estimated U.S. national average. (MXM Industry Survey)
  • Fitness Facilities reopened June 5 in Colorado and have reported NO outbreaks. (colorado.gov)
  • Gyms accounted for less than 2% of outbreaks in Louisiana. (Louisiana Department of Health)
  • Gyms are not a hotspot for COVID-19. Outbreak tracing in New South Wales accounted for zero cases of community transmission in gyms, out of the 423 gyms and 6.26 million check-ins tracked. (Fitness Australia)

How to Access Your Member Account to Make Reservations

Many of our online reservation systems will require you to utilize our member portal. If you have not used this feature of our software system yet you’ll want to first go to our website and click “Member Login” in the menu options. Then go to the “First Time Here” section and click “Access My Account”.

You can search for your account by entering your contact information. Hint: the email address your statement gets sent to is likely the best way to find your specific account, but you can also search just using your name if you do not know the email address or it does not recognize the email address. Each person on the account will have their own unique login credentials.

An email will be sent to you with instructions to access your member account — make sure you check your Spam folder, it will come from [email protected] You can then set up logins for each individual on your account to make their own reservations.

Access Member Account

Billing/Membership Dues

  • To promote physical distancing, account issues and changes will need to be handled by phone or email.
  • Our office and member service team will work with you to help you understand the terms of your contract and your options for your membership moving forward which may include a membership hold/freeze or downgrade following our established policies.
  • We understand that every member’s situation is unique and our intent is to deal with each individual situation professionally and fairly.
  • You can contact the Business Office at [email protected] or call any club location to speak with a Member Services Representative or General Manager.

Health Acknowledgment & Certifications

  • All members will be required to complete a health acknowledgment form online.
  • This form confirms that you will not come to the club if you have any symptoms of COVID-19 and that you will comply with policies intended to prevent the spread of COVID-19.
  • We will have our team members complete a similar form plus a special health certification each time they come to work and they’ll be fully trained on the proper use of PPE.
  • If staff are experiencing symptoms of COVID-19, they will be asked to stay home.

General Health Protection & Mask Policies

  • Face coverings are required indoors during all activities according to the Wisconsin & local government guidelines, for more details please review the updated Executive Order and FAQ.
  • There is designated one-way traffic in certain hallways and stairwells.
  • We are staggering start times for our lessons, classes, and programs to alleviate congestion in high-traffic areas of the clubs and moving many exercise classes outdoors as weather permits.
  • Initially, no out-of-town guests will be allowed, we will allow a limited number of local guests and they must complete the online guest waiver before coming to the club (links to each club’s waivers are available in the locations menu above.)
  • In the locker rooms, every 4th locker will be available, the rest will be closed.
  • Certain, but not all, amenities will require advance reservations which must be completed online before coming to the club, see the “Quick Links” section above.

Additional Sanitization Technology & Protocols

  • We are all about sanitizing, sanitizing, and more sanitizing, thoroughly and frequently!
  • We’ve involved third party resources in infection control to advise us on our cleaning processes and auditing tools to make our spaces safe.
  • This includes staff training using Spartan’s Clean Check training tools, used by hospitals, hotels, and food processing plants worldwide. And we’ve hired extra staff to sanitize equipment and surfaces between each use.
  • We’ve also invested in new sanitizing technologies including…
    • The Clorox360 electrostatic disinfection system, and their cutting edge sanitization products that carry NSF approvals.
    • The OMNI PURO Sentry UV light disinfecting stations that irradiate 99% of pathogens and is the preferred method of cleaning in hospitals.
    • As well as ATP testing used in USDA facilities to confirm cleanliness, which will be used to audit all of our spaces and equipment throughout the club.
    • And CompuClean, a software solution to maintain a cleaning and audit database of our new systems, which we’ll use to score our teams on meeting the highest criteria for infection controls.
  • We have MERV-13 filtration systems throughout the club as well as additional HEPA air filtration systems deployed in select areas.
  • We also had the overall air filtration system optimized to bring in more outside air and are changing out the filters more regularly.

Pools/Hot Tubs/Saunas/Steam Rooms

  • Occupancy limits will be posted for the pools, hot tubs, saunas, and steam rooms.
  • Our pools all have occupancy levels based on the surface area of the water, these are posted at the clubs. These rules are mandated by the state and change regularly.
  • All pool furniture has been spaced out to accommodate social distancing and is sanitized after each use.
  • Pool lane reservations for lap swimmers can be made using the link in the “Quick Links” section above.
  • We don’t plan on taking advanced reservations for the hot tubs, saunas, and steam rooms at this time so please be accommodating of your fellow members and limit your time using these amenities.

How to make an online reservation:

  1. Select “Swimming” from the tabs at the top.
  2. Choose your club location from the dropdown menu below that and the date from the calendar date picker on the right.
  3. Click the “Reserve a Lane” button.
  4. Use your cursor to click and drag on the schedule to select the desired lane and the time slot you want to reserve.
  5. Click “Save Reservation”.
  6. To cancel a reservation select the date, click your reservation, and in the “Take an action” drop-down menu, select “Cancel”.

Pool Lane Reservations

Fitness Centers

  • In addition to spacing out the equipment in our Fitness Centers which is open to every member with no advance reservations required, we’ve also created special 120 square foot workout pods with barriers.
    • The pods include dedicated pieces of cardio & weight equipment and can be reserved online for one-hour blocks at no additional charge.
    • Between each use, the pods will be disinfected by one of our team members.
  • Members are also welcome to take handheld equipment to our outdoor spaces to complete your workout or utilize our studio spaces when not occupied for classes. Please return any equipment after use to one of our sanitizing stations.
  • We also have designated personal training zones for private sessions with your trainer.

Exercise Classes

  • We’re utilizing our spacious studios for exercise classes with 6ft+ marked boundaries for each participant in addition to outdoor spaces for classes.
  • Class sizes are limited and reservations are required — no shows will be charged a $10 fee.
  • As classes fill, there will be a waitlist that closes and is locked 6 hours prior to each class.
  • An unregistered person may join a filled class only after waiting 10 minutes from the start of class time in order to give ample time for all registered members to show up.
  • Check out our archived class videos on Facebook and Youtube or our Virtual Studio which hosts a constantly expanding library of on-demand class videos.
  • We don’t have back-to-back exercise classes to allow time for sanitization and prevent congestion in the corridors.
  • We also have identified areas in each studio for members to leave used equipment so our team can sanitize it before its next use.

How to make an online reservation:

  1. You can choose to view the schedule by class type or by date using the tabs at the top of the page.
  2. Select your club location from the Facilities drop-down menu.
  3. You can also choose a specific date from the date picker calendar.
  4. Then click “Sign Up” and choose which family members on your account will be attending the class.
  5. Click “Register”. You can also “Unregister” in the “My Events” section on your profile home screen.

Group Ex Class Reservations

Tennis & Other Sports

  • All tennis programming and play is available with advance reservation.
  • All organized basketball leagues will be on hold until further notice.
  • Racquetball will be available on a limited basis and by reservation only.

How to make an online tennis court reservation:

  1. Select “Tennis” from the tabs at the top.
  2. Choose your club location from the dropdown menu and the date from the calendar date picker on the right.
  3. Click the “Reserve a Court” button.
  4. Use your cursor to click and drag on the schedule to select the desired court and the time slot you want to reserve.
  5. Click “Save Reservation”.
  6. To cancel a reservation select the date, click your reservation, and in the “Take an action” drop-down menu, select “Cancel”.

Tennis Court Reservations


  • We’ve added more toys to the playroom and are rotating them out to allow for proper sanitization.
  • Playroom capacity is limited and by reservation only.
  • Members can now make online reservations for the playroom through the “Childcare” option in the member portal.
  • There is a 3pm deadline to reserve for that same evening and 7pm deadline to reserve for the next morning (appointments before noon).
How to make an online childcare reservation:
  1. Select your child(ren) from the list.
  2. Then select the “Room” (i.e. the club location), the date, and visit length.
  3. Based on that info, the available time slots below will update.
  4. Select the time you want and click confirm to make the reservation.
  5. You may make a reservation up to 2 weeks in advance and can cancel reservations at any time.

Childcare Reservations

Other Amenities & Services

Cafe & Grill

  • Pre-packaged foods and beverages are available for purchase.
  • Prepared foods & beverages are now also available.


Red Light Therapy & Hydro-Massage

  • Open by reservation only and sanitized by a team member between each use.