We’re excited to welcome you back to the clubs! While we have been closed, we have been researching all that we can do to keep you safe: we have consulted with doctors, hospital maintenance companies, and commercial cleaning experts to create great solutions to ensure a safe and healthy space for our members and team members. While we have a great plan in place based on CDC and Wisconsin recommendations, we know that this will need to evolve and adapt over time — so please keep us posted on what works and what doesn’t work for you so we can continue to make improvements.

We will continue to update this webpage as more information becomes available, so please check back often.

Please complete this health waiver BEFORE returning to the club. Sign up for Email Club Alerts


Our hours have been limited to accommodate overnight sanitization. Click the links below to view adjusted hours.

North Shore
River Glen
West Brookfield


These are recommended hours for those at high-risk (over 50 or with a medical condition). For those who are not at high risk, kindly avoid coming to the clubs during these times so that our higher-risk members can feel comfortable and safe working out.

Brookfield, West Brookfield, Mequon, River Glen
Monday-Friday 8:00 a.m. – 9:00 a.m.

North Shore
Monday-Friday 2:00 p.m. – 3:00 p.m.

Saturday & Sunday 7:00 a.m. – 8:00 a.m.


We welcome everyone to come to the club unless you are experiencing the following:

  • Signs of a fever or a measured temperature of 100.3 degrees or greater within the past 24 hours.
  • Cough or trouble breathing within the past 24 hours.
  • Have had close contact with an individual diagnosed with COVID-19.
  • Have been asked to self-isolate or quarantine by my doctor or a local public health official.

Research has shown that gyms pose no additional risk to members for catching COVID-19

A large-scale academic study has concluded that there is “no threat of increased COVID-19 spread” at fitness facilities, even when intensive training takes place.

A team of researchers at the University of Oslo, led by professor Michael Bretthauer, investigated SARS-CoV-2 transmission (the virus responsible for COVID-19) – and whether it was attributable to gyms.

“Our trial showed no virus transmission or increase in COVID-19 disease that was related to the opening of gym facilities,” said Bretthauer.

Read the full article on Health Club Management

Additional statistics regarding the safety of health clubs:

  • There have been only 0.004% positive cases at health clubs, according to the International Health, Racquet & Sportsclub Association (IHRSA) survey of 135 clubs with 3,443,123 total check-ins as of June 30 and none of these are alleged to have originated in the clubs themselves.
  • Research from the University of Oslo found no COVID-19 transmissions associated with fitness centers in a randomized trial of reopened fitness facilities. As a result, Norway reopened its gyms nationwide. (This stands in stark contrast to reports in May 2020 of COVID cases emanating from gyms in South Korea. In fact, these reported cases were from February 2020 – prior to COVID cleaning and safety measures being implemented – and at locations that were small, inadequately ventilated, and densely populated for many consecutive hours of intense dance training.)

How to Access Your Member Account to Make Reservations

Many of our online reservation systems will require you to utilize our member portal. If you have not used this feature of our software system yet you’ll want to first go to our website and click “Member Login” in the menu options. Then go to the “First Time Here” section and click “Access My Account”.

You can search for your account by entering your contact information. Hint: the email address your statement gets sent to is likely the best way to find your specific account, but you can also search just using your name if you do not know the email address or it does not recognize the email address. Each person on the account will have their own unique login credentials.

An email will be sent to you with instructions to access your member account — make sure you check your Spam folder, it will come from [email protected] You can then set up logins for each individual on your account to make their own reservations.

Access Member Account

Billing/Membership Dues

  • To promote physical distancing, account issues and changes will need to be handled by phone or email.
  • Our office and member service team will work with you to help you understand the terms of your contract and your options for your membership moving forward which may include a membership hold/freeze or downgrade following our established policies.
  • We understand that every member’s situation is unique and our intent is to deal with each individual situation professionally and fairly.
  • You can contact the Business Office at [email protected] or call any club location to speak with a Member Services Representative or General Manager.

Health Acknowledgment & Certifications

  • All members will be required to complete a health acknowledgment form online.
  • This form confirms that you will not come to the club if you have any symptoms of COVID-19 and that you will comply with policies intended to prevent the spread of COVID-19.
  • We will have our team members complete a similar form plus a special health certification each time they come to work and they’ll be fully trained on the proper use of PPE.
  • If staff are experiencing symptoms of COVID-19, they will be asked to stay home.

General Health Protection & Mask Policies

  • Face coverings (masks) are required indoors during all activities according to the Wisconsin & local government guidelines, for more details and exceptions please review the Executive Order and FAQ.
  • There will be designated one-way traffic in certain hallways and stairwells.
  • We are staggering start times for our lessons, classes, and programs to alleviate congestion in high-traffic areas of the clubs and moving many exercise classes outdoors as weather permits.
  • Initially, no out-of-town guests will be allowed, and all local guests must complete the online guest waiver before coming to the club (links to each club’s waivers are available in the locations menu above.)
  • In the locker rooms, every 4th locker will be available, the rest will be closed.
  • Certain, but not all, amenities will require advance reservations which must be completed online before coming to the club, see the “Quick Links” section above.

Additional Sanitization Technology & Protocols

  • We will be all about sanitizing, sanitizing, and more sanitizing, thoroughly and frequently!
  • We’ve involved third party resources in infection control to advise us on our cleaning processes and auditing tools to make our spaces safe.
  • This includes staff training using Spartan’s Clean Check training tools, used by hospitals, hotels, and food processing plants worldwide.
  • We’ve also invested in new sanitizing technologies including…
    • The Clorox360 electrostatic disinfection system, and their cutting edge sanitization products that carry NSF approvals.
    • The OMNI PURO Sentry UV light disinfecting stations that irradiate 99% of pathogens and is the preferred method of cleaning in hospitals.
    • As well as ATP testing used in USDA facilities to confirm cleanliness, which will be used to audit all of our spaces and equipment throughout the club.
    • And CompuClean, a software solution to maintain a cleaning and audit database of our new systems, which we’ll use to score our teams on meeting the highest criteria for infection controls.

Pools/Hot Tubs/Saunas/Steam Rooms

  • Occupancy limits will be posted for the pools, hot tubs, saunas, and steam rooms.
  • Our pools all have occupancy levels based on the surface area of the water, these are posted at the clubs. These rules are mandated by the state and change regularly.
  • All pool furniture has been spaced out to accommodate social distancing and is sanitized after each use.
  • Pool lane reservations for lap swimmers can be made using the link in the “Quick Links” section above.
  • We don’t plan on taking advanced reservations for the hot tubs, saunas, and steam rooms at this time so please be accommodating of your fellow members and limit your time using these amenities.

How to make an online reservation:

  1. Select “Swimming” from the tabs at the top.
  2. Choose your club location from the dropdown menu below that and the date from the calendar date picker on the right.
  3. Click the “Reserve a Lane” button.
  4. Use your cursor to click and drag on the schedule to select the desired lane and the time slot you want to reserve.
  5. Click “Save Reservation”.
  6. To cancel a reservation select the date, click your reservation, and in the “Take an action” drop-down menu, select “Cancel”.

Pool Lane Reservations

Fitness Centers

  • In addition to spacing out the equipment in our Fitness Centers which is open to every member at no additional cost, we’ve also created special 120 square foot workout pods with barriers.
    • The pods include dedicated pieces of cardio & weight equipment and can be reserved online for one-hour blocks at no additional charge.
    • Between each use, the pods will be disinfected by one of our team members.
  • Members are also welcome to take handheld equipment to our outdoor spaces to complete your workout, we simply ask that you return the equipment after use to one of our sanitizing stations in the Fitness Center.
  • We’ll also have designated personal training zones for private sessions with your trainer.

Exercise Classes

  • We’re utilizing large open areas for exercise classes with marked boundaries for each participant in addition to outdoor spaces.
  • Class sizes are limited and reservations will be required — no shows will be charged a $10 fee.
  • As classes fill, there will be a waitlist that closes & is locked in 6 hours prior to each class.
  • Check out our archived class videos on Facebook and Youtube. Plus we are now offering a Virtual Studio with a constantly expanding library of on-demand class videos.
  • We’ won’t have back-to-back exercise classes to allow time for sanitization and prevent congestion in the corridors.
  • We also have identified areas in each studio for members to leave used equipment so our team can sanitize it before its next use.

How to make an online reservation:

  1. You can choose to view the schedule by class type or by date using the tabs at the top of the page.
  2. Select your club location from the Facilities drop-down menu.
  3. You can also choose a specific date from the date picker calendar.
  4. Then click “Sign Up” and choose which family members on your account will be attending the class.
  5. Click “Register”. You can also “Unregister” in the “My Events” section on your profile home screen.

Group Ex Class Reservations

Tennis & Other Sports

  • All tennis programming and play is available with advance reservation.
  • All organized basketball leagues will be on hold until further notice.
  • Racquetball will be available on a limited basis and by reservation only.

How to make an online tennis court reservation:

  1. Select “Tennis” from the tabs at the top.
  2. Choose your club location from the dropdown menu and the date from the calendar date picker on the right.
  3. Click the “Reserve a Court” button.
  4. Use your cursor to click and drag on the schedule to select the desired court and the time slot you want to reserve.
  5. Click “Save Reservation”.
  6. To cancel a reservation select the date, click your reservation, and in the “Take an action” drop-down menu, select “Cancel”.

Tennis Court Reservations


  • We’ve added more toys to the playroom and are rotating them out to allow for sanitization.
  • Playroom capacity will be limited and by reservation only.
  • Members can now make online reservations for the playroom through the “Childcare” option in the member portal.
  • There is a 3pm deadline to reserve for that same evening and 7pm deadline to reserve for the next morning (appointments before noon).
How to make an online childcare reservation:
  1. Select your child(ren) from the list.
  2. Then select the “Room” (i.e. the club location), the date, and visit length.
  3. Based on that info, the available time slots below will update.
  4. Select the time you want and click confirm to make the reservation.
  5. You may make a reservation up to 2 weeks in advance and can cancel reservations at any time.

Childcare Reservations

Summer Camps

  • We’re excited to host our Summer Camps & Tennis Lessons with changes to protect the kids and staff.
  • Drop-ins will not be allowed for summer camps.
  • Kids will be health screened per CDC guidelines and there will be smaller counselor-to-child ratios.
  • We’ll provide PPE for counselors and children over the age of 5 will be required to wear a face covering indoors.

Other Amenities & Services

Cafe & Grill

  • Pre-packaged foods and beverages will be available for purchase.
  • Initially, coffee and other prepared foods & beverages will be unavailable.


Red Light Therapy & Hydro-Massage

  • Will be open by reservation only and sanitized by a team member between each use.