• All members will be required to complete a health acknowledgment form online.
• This form confirms that you will not come to the club if you have any symptoms of COVID-19 and that you will comply with policies intended to prevent the spread of COVID-19.
• We will have our team members complete a similar form plus a special health certification each time they come to work and they’ll be fully trained on the proper use of PPE.
• If staff are experiencing symptoms of COVID-19, they will be asked to stay home.

• Face coverings are only required according to CDC guidelines. The CDC recommends wearing a mask in public indoor settings in areas of substantial or high community transmission, regardless of vaccination status.
• We are staggering start times for our lessons, classes, and programs to alleviate congestion in high-traffic areas of the clubs and moving many exercise classes outdoors as weather permits.
• Certain, but not all, amenities will require advance reservations which must be completed online before coming to the club, see the “Quick Links” section above.
• Updated guidelines shared by the CDC indicate that there is a low potential risk of being infected with COVID-19 through surfaces. Therefore you may notice some differences in the signage around our fitness centers and studios regarding our cleaning and disinfection procedures. We will continue to adhere to a high level of cleaning expectations to support a healthy environment for all of our members and team members.

• We’ve involved third-party resources in infection control to advise us on our cleaning processes and auditing tools to make our spaces safe.
• This includes staff training using Spartan’s Clean Check training tools, used by hospitals, hotels, and food processing plants worldwide.
• We’ve also invested in new sanitizing technologies including…
  • The Clorox360 electrostatic disinfection system, and their cutting-edge sanitization products that carry NSF approvals.
  • The OMNI PURO Sentry UV light disinfecting stations that irradiate 99% of pathogens and is the preferred method of cleaning in hospitals.
  • As well as ATP testing used in USDA facilities to confirm cleanliness, which will be used to audit all of our spaces and equipment throughout the club.
  • And CompuClean, a software solution to maintain a cleaning and audit database of our new systems, which we’ll use to score our teams on meeting the highest criteria for infection controls.
• We have MERV-13 filtration systems throughout the club as well as additional HEPA air filtration systems deployed in select areas.
• We also had the overall air filtration system optimized to bring in more outside air and are changing out the filters more regularly.

Many of our online reservation systems will require you to utilize our member portal. If you have not used this feature of our software system yet you’ll want to first go to our website and click “Member Login” in the menu options. Then go to the “First Time Here” section and click “Access My Account”.

You can search for your account by entering your contact information. Hint: the email address your statement gets sent to is likely the best way to find your specific account, but you can also search just using your name if you do not know the email address or it does not recognize the email address. Each person on the account will have their own unique login credentials.

An email will be sent to you with instructions to access your member account — make sure you check your Spam folder, it will come from [email protected]. You can then set up logins for each individual on your account to make their own reservations.

• Occupancy limits will be posted for the pools, hot tubs, saunas, and steam rooms.
• Our pools all have occupancy levels based on the surface area of the water, these are posted at the clubs. These rules are mandated by the state and change regularly.
• All pool furniture has been spaced out to accommodate social distancing and is sanitized after each use.
• Pool lane reservations for lap swimmers can be made using the link in the “Quick Links” section above.
• We don’t plan on taking advanced reservations for the hot tubs, saunas, and steam rooms at this time so please be accommodating of your fellow members and limit your time using these amenities.

How to make an online reservation:

1. Select “Swimming” from the tabs at the top.
2. Choose your club location from the dropdown menu below that and the date from the calendar date picker on the right.
3. Click the “Reserve a Lane” button.
4. Use your cursor to click and drag on the schedule to select the desired lane and the time slot you want to reserve.
5. Click “Save Reservation”.
6. To cancel a reservation select the date, click your reservation, and in the “Take an action” drop-down menu, select “Cancel”.

• In addition to spacing out the equipment in our Fitness Centers which is open to every member with no advance reservations required, we’ve also created special 120 square foot workout pods with barriers.
  • The pods include dedicated pieces of cardio & weight equipment and can be reserved online for one-hour blocks at no additional charge.
• Members are also welcome to take handheld equipment to our outdoor spaces to complete your workout or utilize our studio spaces when not occupied for classes. Please wipe down and return any equipment after use to its designated storage area.
• Members are encouraged to use cleaning wipes or microfiber cloths and spray bottles to clean equipment before and after each use. Elite Team Members will also clean and disinfect equipment after peak hours daily.

• We’re utilizing our spacious studios for exercise classes with 6ft+ marked boundaries for each participant in addition to outdoor spaces for classes.
• Class sizes are limited and reservations are required — no shows will be charged a $25 fee.
• As classes fill, there will be a waitlist that closes and is locked 6 hours prior to each class.
• An unregistered person may join a filled class only after waiting 10 minutes from the start of class time in order to give ample time for all registered members to show up.
• Check out our archived class videos on Facebook and Youtube or our Virtual Studio which hosts a constantly expanding library of on-demand class videos.
• Members are to use cleaning wipes or microfiber cloths and spray bottles to clean equipment before and after each use. Elite Team Members will also clean and disinfect equipment after peak hours daily.

How to make an online reservation:

1. You can choose to view the schedule by class type or by date using the tabs at the top of the page.
2. Select your club location from the Facilities drop-down menu.
3. You can also choose a specific date from the date picker calendar.
4. Then click “Sign Up” and choose which family members on your account will be attending the class.
5. Click “Register”. You can also “Unregister” in the “My Events” section on your profile home screen.

• All tennis programming and play is available with advance reservation.
• Basketball leagues and pick-up games are now available.
• Open volleyball times are also available.
• Racquetball is available by reservation only.

How to make an online tennis court reservation:

1. Select “Tennis” from the tabs at the top.
2. Choose your club location from the dropdown menu and the date from the calendar date picker on the right.
3. Click the “Reserve a Court” button.
4. Use your cursor to click and drag on the schedule to select the desired court and the time slot you want to reserve.
5. Click “Save Reservation”.
6. To cancel a reservation select the date, click your reservation, and in the “Take an action” drop-down menu, select “Cancel”.

• We’ve added more toys to the playroom and are rotating them out to allow for proper sanitization.
• Playroom capacity is limited and by reservation only.
• Members can now make online reservations for the playroom through the “Childcare” option in the member portal.
• There is a 3pm deadline to reserve for that same evening and 7pm deadline to reserve for the next morning (appointments before noon).

1. Select your child(ren) from the list.
2. Then select the “Room” (i.e. the club location), the date, and visit length.
3. Based on that info, the available time slots below will update.
4. Select the time you want and click confirm to make the reservation.
5. You may make a reservation up to 2 weeks in advance and can cancel reservations at any time.

Cafe & Grill

• Pre-packaged foods and beverages are available for purchase.
• Prepared foods & beverages are now also available.

Red Light Therapy & Hydro-Massage

• Open by reservation only.
• Members are to use cleaning wipes or microfiber cloths and spray bottles to clean units before and after each use. Elite Team Members will also clean and disinfect equipment after peak hours daily.

We’d like to share a friendly reminder with all of our members that in order to offer the best service and to staff accordingly, advance registration and reservations are required for most programs, classes, events, services, and amenities. This can easily be done on your own through your member portal.

All event registrations are subject to a $15 24-hour late cancellation fee. All registrations and reservations for complimentary events and amenities are also subject to a $25 no-show fee. You will be charged the full cost of a paid service if you do not show or cancel in advance.

You can use the member portal to sign up in advance for:

• childcare
• classes
• events
• programs & lessons
• red light therapy
• swim lanes
• tennis & racquetball courts
• workout pods

• To promote physical distancing, account issues and changes will need to be handled by phone or email.
• Our office and member service team will work with you to help you understand the terms of your contract and your options for your membership moving forward which may include a membership hold/freeze or downgrade following our established policies.
• We understand that every member’s situation is unique and our intent is to deal with each individual situation professionally and fairly.
• You can contact the Business Office at [email protected] or call any club location to speak with a Member Services Representative or General Manager.